Overview

This website is operated by Dogileptic. Throughout the site, the terms “we”, “us” and “our” refer to Dogileptic.
Dogileptic provides this website, including all information, tools, resources, memberships, digital content, educational materials, community features and services available from this site to you, the user, subject to your acceptance of these Terms of Service.

Please read these Terms carefully before using our website or purchasing any digital product, membership or educational resource from us. They explain who we are, how we provide our services, how the contract may be changed or ended, and what to do if there is a problem.

By visiting our site, creating an account, joining any community or support space, purchasing a membership or digital product, or otherwise using any part of our services, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referred to in them or available by hyperlink.

If you do not agree to these Terms, you must not use our website or services.

We may update these Terms from time to time by posting a revised version on this page. Your continued use of the website after any changes are posted means you accept those changes.

We may also update, change, suspend or withdraw any part of the website or services for business, legal or operational reasons. We do not guarantee that the website, or any content on it, will always be available or uninterrupted.

1. About Us

These Terms govern your use of the website www.dogileptic.com and the purchase and use of digital content, memberships, educational resources, community access and related services provided through it.
Dogileptic Limited is a company registered in England with company number 15491754 and registered office at 84 Tennyson Road, NW67SB. 

If you need to contact us, please email hello@dogileptic.com.

If we need to contact you, we will do so using the email address or other contact details you provided to us.

2. Eligibility and Accounts

You must be at least 18 years old to use our website or purchase any product or service from us.
To access certain areas of the website, including paid content, memberships or community spaces, you may need to create an account.

You agree to provide accurate, complete and up-to-date information when registering and to keep your account details current.

You are responsible for maintaining the confidentiality of your account login details and for all activity that takes place under your account. If you believe your account has been used without your permission, you must contact us promptly.

We reserve the right to suspend or terminate accounts that contain false information, are used in breach of these Terms, or are otherwise misused.

3. Our Services

Dogileptic is an educational platform. We provide digital education, informational resources, memberships, support materials, community spaces and related content focused on canine health, nutrition, epilepsy, brain health and wellbeing.

All content and services made available through Dogileptic are provided for general educational and informational purposes only.

We do not provide veterinary services, medical services, diagnosis, treatment, emergency advice or clinical care through this website.

No content on this website, in our emails, in our memberships, in our downloads, in our support groups, or in any other part of our platform should be understood as veterinary advice, medical advice, diagnosis, treatment recommendation, or a substitute for advice from a qualified veterinary surgeon.

You are solely responsible for how you use the information provided through our platform. You must always seek the advice of your vet or another suitably qualified veterinary professional before making decisions about your dog’s diet, supplements, medication, treatment, care plan, seizure management, or any health-related matter.

We may update, remove, replace or modify any part of our services, content, resources, membership features or website functionality at any time.

4. Strong Medical and Veterinary Disclaimer

Dogileptic provides education only. We do not diagnose, treat, cure or prevent any disease.

Nothing on this website or within our services is intended to replace veterinary advice, examination, diagnosis, monitoring or treatment. This includes, without limitation, any information relating to epilepsy, seizures, medication, ketogenic diets, supplements, raw feeding, fresh feeding, dementia, anxiety, behaviour, allergies, gut health, liver support or any other health condition.

You must not rely on Dogileptic content as a substitute for professional veterinary guidance. Always consult your veterinary surgeon before acting on any information provided by us, especially if your dog:

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• has epilepsy or suspected seizures

• is taking prescription medication

• has a diagnosed medical condition

• is showing new, worsening or emergency symptoms

• is pregnant, nursing, elderly, very young, underweight, immunocompromised or medically vulnerable

• has allergies, intolerances or a history of adverse reactions

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If your dog is unwell, having a seizure emergency, deteriorating, or requires urgent medical support, contact your vet or emergency veterinary provider immediately.

While we aim to provide accurate, research-informed and helpful educational information, we make no promise, warranty or guarantee that any content is complete, current, clinically appropriate for your dog, or suitable for your particular circumstances.

Results will vary between dogs. We make no guarantee of any specific outcome, improvement, health benefit or seizure reduction from using our website, content, memberships, products or recommendations.

Your use of any information from Dogileptic is entirely at your own risk.

5. Orders and Contract Formation

 

When you purchase a membership, digital product or other paid service from us, you are making an offer to buy that item.

We will accept your order when we send you an email confirming it. At that point, a contract will come into existence between you and Dogileptic.

We may refuse to accept an order for any reasonable reason, including where:

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• a product or service is unavailable

• payment cannot be processed

• there is an error in the description or price

• we reasonably suspect misuse, fraud or breach of these Terms

• ​

If we cannot accept your order, we will inform you and, where appropriate, refund any payment already made.

6. Memberships and Recurring Payments

If you purchase a membership or other recurring service, you agree that the subscription will renew automatically at the billing interval stated at checkout unless cancelled before the next renewal date.

It is your responsibility to cancel before renewal if you do not wish to continue. If you cancel, your access will usually continue until the end of the current paid billing period, unless stated otherwise.

We may change membership pricing, features or inclusions from time to time. If we do, we will apply those changes to future billing periods only and give reasonable notice where appropriate.

We may suspend or terminate your membership access if payment fails or if you breach these Terms.

7. Prices and Payment

All prices are shown in the currency stated on the website and include VAT where applicable, unless stated otherwise.
The price payable for a product or service is the price displayed at the time you place your order.

We reserve the right to change prices at any time, but changes will not affect orders already accepted.

You must provide valid, current and complete payment details. If your payment method fails, we may retry the payment and may suspend your access to paid services until payment is received.

You are responsible for any charges imposed by your payment provider or bank.

8. Digital Content and Access

When you purchase a digital product, membership or other online resource, access will usually be provided through your account, email, download link or another method stated at purchase.

You are responsible for ensuring that you have suitable internet access, devices, software and technical capability to use our website and digital services.

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use our digital content for your own non-commercial use only.

You must not copy, share, distribute, reproduce, republish, sell, sublicense, record, exploit or otherwise make our content available to others unless we have expressly permitted this in writing.

You must not share your login details or allow any other person to use your account to access paid content.

We may withdraw or restrict access to content if required for legal, licensing, technical or business reasons.

9. Community Rules and User Conduct

If you participate in any Dogileptic support group, membership community, comments section or other interactive area, you agree to behave respectfully and lawfully.

You must not:

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• post false, misleading or harmful information

• provide or present yourself as giving veterinary or medical advice unless properly qualified and authorised

• harass, abuse, threaten or intimidate others

• post defamatory, obscene, offensive or unlawful material

• infringe anyone else’s rights

• upload malicious code, spam or promotional content

• use the community to scrape data, solicit users or conduct unauthorised commercial activity
   

We may remove content, suspend access or terminate accounts where we believe these rules or these Terms have been breached.

We are not responsible for content posted by users in community spaces and do not endorse user-generated content.

10. Cancellation and Refunds

Digital content
If you purchase digital content and ask us to provide access immediately, you acknowledge and agree that you lose your statutory right to cancel once the digital content has been supplied.

Memberships
You may cancel a recurring membership at any time before your next billing date. Cancellation will usually take effect at the end of the current billing period, and payments already made are non-refundable unless required by law.

General refund position
Because our products are primarily digital and accessible immediately, refunds are not generally available once content has been accessed, downloaded, streamed or made available to you, except where required by law.
Nothing in these Terms affects your statutory consumer rights.

To request cancellation or raise a billing issue, email hello@dogileptic.com.

11. Promotions, Discounts and Offers

We may offer promotional discounts, bonuses, free resources or special offers from time to time at our sole discretion.

Such promotions may be subject to additional terms communicated at the time of the offer.

Discount codes must be used lawfully and in accordance with any stated conditions. If a code is used improperly, fraudulently or in breach of its terms, we may cancel the relevant order or withdraw the discount.

There is no cash alternative for any free gift, bonus or promotional offer unless required by law.

12. Third-Party Tools and Links

Our website or services may include access to third-party tools, platforms, integrations or links to third-party websites.

We do not control these third parties and are not responsible for their content, availability, terms, privacy practices or services.

Your use of third-party tools or websites is entirely at your own risk, and you should review their terms and policies before using them.

13. User Feedback and Submissions

If you submit comments, feedback, testimonials, ideas, suggestions or other materials to us, you agree that we may use, reproduce, edit, publish and share them in connection with our business, marketing or services, unless we have agreed otherwise in writing.

You must not submit anything unlawful, defamatory, abusive, misleading, infringing or otherwise objectionable.
You remain responsible for the content you submit and for ensuring it is accurate and does not infringe the rights of any third party.

14. Intellectual Property

All content on this website and within our services, including text, graphics, downloads, videos, course materials, worksheets, branding, logos and design, is owned by or licensed to Dogileptic and is protected by intellectual property laws.

Your purchase or use of our services does not transfer any intellectual property rights to you.

You may not reproduce, duplicate, copy, modify, distribute, sell or commercially exploit any part of our website or content without our prior written consent.

15. Errors and Inaccuracies

Occasionally there may be information on our website or within our services that contains typographical errors, inaccuracies or omissions, including in relation to descriptions, pricing, promotions or availability.

We reserve the right to correct any such errors and to change or update information or cancel orders where necessary.

16. Prohibited Uses

You must not use the website or services:

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• for any unlawful purpose

• to breach any applicable law or regulation

• to infringe our intellectual property rights or those of others

• to submit false or misleading information

• to upload malicious code or interfere with the security or operation of the website

• to scrape, crawl, harvest or collect data without permission

• to impersonate another person

• to misuse community features

• to attempt unauthorised access to accounts, systems or content

• to use our content for commercial resale or redistribution
   

We reserve the right to suspend or terminate your access if you breach this section.

17. Disclaimer of Warranties

The website and all services, content and materials provided through it are supplied on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, error-free or free from viruses or other harmful components.

We do not guarantee that the content will always be accurate, complete, current or suitable for your circumstances.
To the fullest extent permitted by law, we disclaim all warranties, representations and conditions, whether express or implied, in relation to the website, services and content.

18. Limitation of Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, Dogileptic and its directors, officers, employees, contractors, affiliates, licensors and service providers shall not be liable for any indirect, incidental, special, consequential or punitive loss or damage, or for any loss of profits, revenue, business, opportunity, goodwill, data or anticipated savings, arising out of or in connection with your use of the website or services.

Subject to the paragraph above, our total liability to you for any claim arising out of or relating to the website, services or these Terms shall be limited to the amount paid by you to us for the relevant product or service in the 12 months preceding the event giving rise to the claim.

You acknowledge and agree that any decisions you make in relation to your dog’s health, care, feeding, supplements, medication or treatment are your sole responsibility, and that Dogileptic shall not be liable for any injury, illness, loss, damage or death arising from reliance on educational content provided through the platform.

19. Indemnity

You agree to indemnify and hold harmless Dogileptic and its directors, officers, employees, contractors, affiliates, licensors and service providers from and against any claims, liabilities, damages, losses and expenses arising out of your breach of these Terms, your misuse of the website or services, or your violation of any law or third-party right.

20. Privacy

We respect your privacy and process personal information in accordance with applicable data protection law, including the UK GDPR where applicable.

These Terms should be read alongside our Privacy Policy and Cookie Policy.

If you have any questions or complaints about privacy or personal data, please contact hello@dogileptic.com.

21. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of England and Wales.

You may bring legal proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your part of the United Kingdom.

If you have a complaint, please contact us first at hello@dogileptic.com and we will try to resolve it promptly.

22. Contact

Questions about these Terms of Service should be sent to:
hello@dogileptic.com